Customer Care Framework

Real Estate business requires being constantly in touch with prospective buyers and sellers. Builders and developers need to showcase their flats and villas in such a way that prospective customers get attracted easily. Web space is the best medium to show case the products and serve the clients in innovative and delightful manner. We ensure that our clients in real estate sector are well equipped with the most modern technical gadgets to meet and beat the competition in the market.

Customer Care Framework is CRM software exclusively for our clients in property and real estate development. CCF helps them to keep their customers updated about the progress in the project, monitor the marketing activities and keep the accounts updated.

CCF Features !!!

ccf

- The software product is called ‘Customer Care Framework’ (CCF). ‘CCF’ will be further used to indicate and mention about the software in future communications.
- CCF is web enabled CRM software for builders & developers. The scope of CCF covers a marketing module, which helps the client to track the marketing activities and a module to track daily operations of employees.
- CCF is developed in PHP at the front end and MySQL Server at the back end. (PHP is a software language & MySQL Sever is a database management tool).
- There will be two training sessions with free of cost and rest will be chargeable with a cost of normal company standards.

Structural Description of CCF

Admin

1.1   Manage Users
   Administrator can create staff, customer and customer enquiry. He can assign a staff/marketing executive for the lead that can edit, delete and take follow ups of the enquiry.
Admin can create staff, customer enquiry and assign marketing executives for that lead and can edit and delete the   enquiry
He can view the enquiry reports send by the marketing executives.
Admin can re assign the enquiries to marketing executive staff.

1.2   Manage Projects
   In this module, administrator can add, edit, and delete the details of new, completed and upcoming projects. The project may contain villas, flats and apartments.

1.3 Message
Customized messages and alerts can be sending to staff and customers. This makes the communication cheaper and faster.

1.4 Reports

Admin can create staff, customer enquiry and assign marketing executives for that lead and can edit and delete the enquiry
He can view the enquiry reports send by the marketing executives.
Admin can re assign the enquiries to marketing executive staff.

2. Employee

2.1. Reports
Whenever an employee login, he can access the daily reports, expenditure claim, material requisition and bills of quantity of his down line staff. This is a helpful to know the status of materials and calculate the performance of each employee. Moreover, the employee can communicate with the customer over this application.

2.2 Message
Customized messages and alerts can be sending to staff and customers. This makes the communication cheaper and faster.

3. Customers

Benefits to customers

Personalized interface for Communication.
Information availability 24 hours.
Monitor the work activities and Project status reports.
Complete information in fingertips.
Value for money and freedom from unnecessary stress and can concentrate in core work activities.

3.1 Profile

Here it displays the basic details of applicant and two other co-applicants if provided.

3.2 Project Status
The customer can see the status of his project at anytime on the company site’s customer area if he logins. Daily updated work status and pictures will be available in site. This feature is helpful to overseas customers. They can communicate with the builder through this site effectively.

3.3    Payments
    The customer can view the payment schedule, paid amount details, and follow-ups regarding the payment in customer login area. The feedback and dates of follow-up calls also will be visible in this page.

3.4    Documents
     The documents like payment receipt, agreement etc will be available to customer. This feature is helpful to both customer and builder. They need not to carry all the documents but they are available online.

3.5    Message box
     The customer can send message to employee/builder through this portal.

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1. Admin

1.1 Manage Users

Administrator can create staff, customer and customer enquiry. He can assign a staff/marketing executive for the lead that can edit, delete and take follow ups of the enquiry.

Admin can create staff, customer enquiry and assign marketing executives for that lead and can edit and delete the enquiry

He can view the enquiry reports send by the marketing executives.

Admin can re assign the enquiries to marketing executive staff.

1.2 Manage Projects

In this module, administrator can add, edit, and delete the details of new, completed and upcoming projects. The project may contain villas, flats and apartments.

1.3 Message

Customized messages and alerts can be sending to staff and customers. This makes the communication cheaper and faster.

1.4 Reports

Admin can create staff, customer enquiry and assign marketing executives for that lead and can edit and delete the enquiry

He can view the enquiry reports send by the marketing executives.

Admin can re assign the enquiries to marketing executive staff.

2. Employee

2.1. Reports

Whenever an employee login, he can access the daily reports, expenditure claim, material requisition and bills of quantity of his down line staff. This is a helpful to know the status of materials and calculate the performance of each employee. Moreover, the employee can communicate with the customer over this application.

2.2 Message

Customized messages and alerts can be sending to staff and customers. This makes the communication cheaper and faster.

3. Customers

Benefits to customers

o Personalized interface for Communication.

o Information availability 24 hours.

o Monitor the work activities and Project status reports

o Complete information in fingertips.

o Value for money and freedom from unnecessary stress and can concentrate in core work activities.

3.1 Profile

Here it displays the basic details of applicant and two other co-applicants if provided.

3.2 Project Status

The customer can see the status of his project at anytime on the company site’s customer area if he logins. Daily updated work status and pictures will be available in site. This feature is helpful to overseas customers. They can communicate with the builder through this site effectively.

3.3 Payments

The customer can view the payment schedule, paid amount details, and follow-ups regarding the payment in customer login area. The feedback and dates of follow-up calls also will be visible in this page.

3.4 Documents

The documents like payment receipt, agreement etc will be available to customer. This feature is helpful to both customer and builder. They need not to carry all the documents but they are available online.

3.5 Message box

The customer can send message to employee/builder through this portal.